MEASURING TECHNICIAN DEVELOPMENT

   Take this short quiz to see how you are doing on measuring technician development and getting the most out of your staff.

 

 

1. Do you keep track of technician development?

Yes

No

 2.  Is the tech. that has been in the service department for six years turning out more error free work today than two years ago?

Yes

No

3.  Would you know if he or she was, (per question #2)?

Yes

No

4.  Can you list the last five updates clinics that your techs. attended this year?

Yes

no

5.  Are the techs better prepared to solve problems with the new technology as a result of the clinics?

Yes

No

6.  Did you review what they learned at the updates clinics? Yes No
7.  Did you ask them if they felt the time at the clinic was well spent? Yes No
8.  Did you or the technicians feed back to the presenters their opinions about the update? Yes  No
9.  Did you spend 2% or more of you billed labor on shop improvements? (new tools, remodeling, improved lighting, and or service manuals) Yes No
10.  Do you pay the technicians a bonus for error free work when a  certain goal is reached? Yes  No
11.  Have you told at least one technician that he or she did a good job and you appreciate their work in the last month? Yes No
12.  Do you have a career part mapped out for your key technical people. Yes  No
13.  Do you offer a profit sharing program? Yes No
14.  Do you reimburse your technicians for continuing education courses that are work related? Yes  No
15.  Is there a P.C. or computer terminal in the service area with parts breakdowns,  service bulletins, and specifications? Yes No

 

    Count up the number of questions to which you answered yes.

 

                12 or more       Great, surely you have a development system in place

                 10 - 11               Not bad, some room for improvement

                  8 - 9                   Makes sense to consider a employee development

                                              plan.

                  < 8                      Make employee development and a measurement

                                              method a priority.

 

  I am sure you can come up with other questions that will  measure employee development.  I would be interested in hearing from you and your thoughts on the  subject. 

  

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