The EETC (Equipment and Engine Training Council)
estimates that there is a need, nationwide, for
30,000 OPE service technicians.
came into existence, there was no universal effort to
critical need. My research suggests that eighty percent of
owners came up through the ranks and started by
In the majority of the shops, the owner still works in the service
least part- time, and is most likely the shop’s
most accomplished technician.
Times are changing and the owner must spend
less time in the service area and more time in the
showroom and office.
has accredited approximately twelve schools,
nationwide. Lets assume that the number increases to twenty-five in the next
year, and each school graduates thirty technicians a year. That's 750 technicians a year. Assuming
that every graduate stays in the industry, it would
take forty years
to supply the needed shortage. Unfortunately, the problem is
by the fact that the average age of today’s technician is fifty or
better, and there is a steady number retiring each year. This makes the need
greater for new technicians to enter into the industry.
I am a member of the EETC and support their valiant
effort. Most equipment manufacturers now support and contribute to the EETC’s
mission. It will, in the not to distance future, be a requirement that in order
to do warranty service, you most have a certified technician in your employ.
suggest that you contact the
to get your technicians certified.
If you presently need a technician,
it seems your
choices are as follows:
You can attempt to lure a tech. from
another dealership. This is usually quite costly, and can create hard feelings.
However, if your need is critical, this may be your only choice.
You can contact one of the accredited schools, and set
up interviews with the seniors. My very limited experience is that
students already have several offers from manufacturers or distributors.
can often offer better benefits and career opportunities. I am not suggesting
that you shouldn’t pursue this avenue, but don’t count on this as your only
You can seek out a viable candidates and
set-up an in- house training program. There are several places to begin your
for candidates. I have had good success with individuals being
discharged from the Armed Forces. These people are normally mature, and looking
for a long-term career.
The second possible source, is the displaced worker. On occasion,
a company will
close a plant or branch, and furlough their employees. The state or federal
unemployment office can help in locating these candidates. The upside of these
two sources, is that both groups are likely to be eligible for on- the- job training
There are many
variations, but the ones that I am familiar with, will reimburse the employer for
up to one-half the trainee’s salary for up to three months. Often,
reimbursement is also available for tools and supplies.
I can provide a training package that is tailored for
your trainee and your shop. In the long run, this may be your best solution.
you have gone through the training the first time, the next time is much easier,
and you now have a proven method to supply your shop with technicians.
A display of the technician’s
certificates provides a
professional atmosphere to your
service shop and makes
the technician proud of his/her